A trusted provider of Live-In Care, we are proud of the positive difference our high quality care makes to those in need of support.
Our founders and staff have a wealth of experience in the provision of signature Live-In Care and our Head of Live-In Care is a highly motivated professional with a proven track record in the delivery of a Live-In Care service rated Outstanding by the Care Quality Commission.
We are always happy to talk to you about the care we provide, to have a friendly chat and to answer any questions you may have with no obligation. Do give us a call on 01256-700991 or please complete our Contact Us form to request a call back, or to ask us a question.
Why choose us?
To us, our actions speak louder than words: The provision of a safe service is of paramount importance to us and this means more than ticking a few boxes. It means that from your first point of contact with us, we will always be honest with you about what we can do to help and we will never make a commitment to you that we cannot keep.
To us, its personal. The provision of Live-In Care is about far more than just sending a carer to your doorstep. It’s about the opportunity for us to get to know you as an individual, the person who has a lifetime of memories and to embrace your wishes, choices and the things that you continue to enjoy. It’s about your care and our support, caring together.
To us, it matters if you prefer your cup of tea strong or milky! Your likes and dislikes are as important to us as the support you need because we know that when at home, it is the small things that can make the difference.
To us, yes means yes and no means no. Your consent is integral to the provision of our care service and we actively encourage and support you to be involved in any decisions about your care.
To us, we don’t just listen, we hear what is being said. We are committed to building and maintaining open and honest relationships with you, your family and our staff and whether you call us to pay a compliment, or to talk to us about a complaint, we robustly encourage and welcome your feedback. We believe it is essential that everyone has the confidence to speak openly as we measure ourselves not only on our successes, but on our actions when things may go wrong.
To us, we are a team and we all have an important part to play in the provision of an outstanding service. We value our Live-In Carers and recognise that without them, we would be unable to provide an outstanding service to you, our Client. All our carers have passed a selection and training process which assesses their character and aptitude for the role of Live-In Carer and we task ourselves to provide training which is to industry high standards and which actively promotes the human rights principles of dignity, respect, equality and autonomy.